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Shipping & Returns

Standard Delivery


How much?

Standard delivery to the UK mainland is FREE for orders £10 and over. Orders less than £10 will incur a £2.50 delivery charge. For overseas orders, please email us for a delivery quote.


How long?

Ordered goods usually arrive within 4 working days for most of the UK mainland.


By who?

Your order will be delivered by Royal Mail Tracked 48 or TNT for larger parcels.

You will receive an email from our processing team once your order is sent.


Returns

Direct to us

If you would prefer to return your products direct to us you can do so using the following address:

Returns

Cylekit

12 Gardenflats Lane

Dunnington

York

Yo19 5NB

Please note that in this case we will not refund any postage fees (except if the goods are faulty or if you have received a wrong product). 

We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to Cyclekit 


Collection from your address

Cyclekit offer a collection service for larger items.

Please email info@cyeclekit.co.uk with the following details to arrange a collection:

  • Your full name and collection address including postcode

  • Order number and confirmation of which product is coming back to us

  • Your preferred date of collection (Monday to Friday only)

  • A contact number in case the driver needs to get in touch

There is a £20 charge for this collection service that will need to be paid at the time of booking the collection. This fee will be waived if your item is faulty or if you have received the wrong product.

Returns T&Cs

  • Returned goods should be unused, in a saleable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. Cyclekit is entitled to deduct from a refund any diminution of value as a result of the product not being in the above condition.

  • We are only able to exchange like for like products.

  • We will refund you to your original payment method.

  • We make no charge for returns, there is no restocking fee.

  • Customised items cannot be returned.*

  • We offer a 30 day return policy

*Faulty customised goods (or goods that have been altered in any way) will need to be returned for inspection as customisation may void your warranty and therefore faults may not be covered.



Collect+ T&Cs

  • Returned parcels must have specific dimensions of no larger than 50cm x 50cm x 60cm.

  • Returned parcels must not weigh more than 10kgs.

  • Returned parcels must have the appropriate label attached.

  • Bikes, frames, turbo trainers and trailers cannot be returned via Collect+.

  • Returning your order to Cyclekit using Collect+ is only available to UK customers.

Parcels that do not adhere to the above points will be rejected at the collection point.